Business Process Analyst
Jan 2022 – PresentBlue Origin
- • Partnered with engineering, operations, and leadership to define and optimize end-to-end business processes for the Engines business unit, enabling scalable and efficient delivery of technical products and programs.
- • Led requirements gathering, process mapping, and stakeholder alignment for the Engines Build Manifest tool, directly supporting product development and lifecycle management.
- • Developed and implemented a process maturity model and roadmap, driving continuous improvement and supporting the adoption of new technologies and systems.
- • Conducted gap analyses and provided actionable recommendations that informed product roadmaps and operational strategies for mission-critical programs.
- • Evangelized BPMN 2.0 and best practices across the organization, fostering a culture of process excellence and data-driven decision making.
Business Process Analyst
Nov 2017 – Dec 2021Chelan P.U.D.
- • Pioneered a comprehensive process management function, crafting roadmaps, risk assessments, and models to guide organizational improvements, including renewable energy projects and high-load systems. Results included adopting ERPs with enterprise architectures instead of inefficient manual process changes and complicated organizational change management projects
- • Drove process maturity through actionable insights, leveraging data visualization tools such as Tableau and Power BI for project outcomes in utility infrastructure and energy systems
Technical Product/Project Manager (ERP Systems)
Jan 2016 – Oct 2017Microsoft
- • Managed the team's work structure, burndown tracking, and dependencies, using both Visual Studio Online (customer-side) and MS Project (vendor)
- • Collaborated with value-stream and scrum leads, and technical project managers, to define and model process and inform users' change impacts. This resulted in informed change management strategy and a smooth transition of process to align with SAP out-of-the-box processes
- • Worked alongside clients to create and execute a user-centric system adoption strategies for various projects, including a worldwide SAP implementation impacting 21,000+ global employees, across multiple project and product management roles
Technical Product/Project Manager
Jul 2011 – Jan 2016Mosaic
- • Managed boutique mobile, onsite, and cloud-based SaaS app design and definition, and responsible for the full SDLC project, from requirements to support, for customized performance improvement and knowledge management software
- • Supported organizational change programs by delivering training strategies, curriculum, courseware, custom software solutions, and training facilitation
- • Project revenues ranged from $20K - $3M
- • Conducted front-end training needs and occupational analyses, consulted on program management, created workshops, and developed program management models to ensure client success with their organizational development programs
- • Developed solutions with metrics aligned to business needs. Programs delivered impacted 15 client organizations, in multiple business functions, including safety and compliance, finance & accounting, customer service, projects, supply chain management, operations, human resources, procurement, business intelligence, etc
Multiple Positions
Jan 2002 – Dec 2011U.S. Coast Guard
- • Master Training Specialist (2009-2011)
- • Training Program Manager (2005-2009)
- • Telecommunications Center Supervisor (2002-2005)